Service
At Connolly Motor Group we believe that your relationship with us shouldn't end when you buy your Volkswagen or Audi. That is why our Service Promise is there to ensure that you receive excellent care and attention throughout your ownership experience. To deliver on this promise we focus on 4 core areas:
Ø Qualified People
Ø Technology
Ø Customer experience
Ø Customer expectation
Qualified People
Would you entrust your vehicle to anyone who hasn’t been regularly trained to Volkswagen and Audi standards? All our technicians are trained to the highest manufacturer standards and undergo continuous training on the new technologies introduced by the manufacturer.
All of our Service Advisors undergo a specialist induction and training to ensure they are professionals and capable of delivering the highest standard of customer service.
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Technology
Within the Connolly Motor Group we have invested significantly in state-of- the- art manufacturer approved workshops, digital specialist equipment, computer hardware and software – all operating to ISO Standards.
Customer Experience
Here, at Connolly Motor Group we want to ensure that you service experience with us a stress free one and that you leave our dealerships with the peace of mind of having your vehicles cared for by the experts at a main dealer.
- Only genuine manufacturer parts are used, which have a 2 year manufacturer warranty
- We only use highest quality manufacturer recommended engine oil and fluids specifically designed for your engine for optimum performance and reliability.
- We also remind you when your next service is due
- Replacement cars available to keep you mobile
Customer Expectation
We strive to delivery the best possible service and value for money:
- Fixed price servicing, either by menu options or specific request we can advise you on the price of your service, before you book. We will consult you if any additional work is needed when you car is with us, no additional work is carried out without your authorization.
- Fixed price on timing belt & water pump replacement, brake fluid service, air Con inspection and Refill
- Complimentary express visual checks
- Complimentary tyre inspections
- Complimentary wash & vac.
We also appreciate that every customer is unique and their vehicle requirements can differ from time to time therefore from your initial enquiry we endeavour to understand your motoring needs to ensure we deliver the best possible service you can expect.
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